Rootiva Refund & Return Policy
Last Updated: 04/04/2025
At Rootiva, we strive to ensure your complete satisfaction with every purchase. If you’re not happy with your order, we’re here to help.
Timeframe: You may request a refund or return within a day of receiving your order . Condition: Items must be unused, in original packaging, and with tags attached (if applicable). Proof of Purchase: A receipt or order number is required.1. Eligibility for Refunds & Returns
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Contact Us: Email admin@rootiva.store with your order number and reason for return. Approval: We’ll review your request and provide return instructions if approved. Ship Back: Send the item to our return address (provided upon approval). Note: Return shipping costs may be the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).2. How to Initiate a Return
Timing: Refunds are processed within a day after we receive and inspect the returned item. Method: Refunds are issued to the original payment method. Processing times depend on your bank/payment provider. Partial Refunds: Granted if items are returned used, damaged, or missing parts.Refund Process
Questions?
Email us at admin@rotiva.store or visit our Contact Page.